Service Management Solutions
Professional Services Software with Integrated ERP and Accounting
If you're seeking better business accounting software for your installation, repair, maintenance service, manufacturing, or construction company, the TRAVERSE and OSAS Professional Services ERP software will help you improve your resource management, scheduling, and allocation with management reports and information analysis.
We understand specialty service management businesses and their unique needs. TRAVERSE for Windows and OSAS for multiple platforms have been designed to make your professional service company more efficient and more productive, regardless of the size and scope of your channel. We have a solution that will meet your needs as a service provider, from plumbing, to carpet cleaning, to construction.
Industry Solutions
Service & Construction Contractors
Increase the efficiency of your air conditioning, plumbing, and electrical services by managing service billing, inventory control, and contract management.
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Roofing Contractors
Make better decisions regarding all aspects of your contracting work, including overall labor and material costs, job cost reporting, scheduling, and more.
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Utility Billing Financial Management
Bill customers for metered or non-metered services, and link work orders with your financial system with TRAVERSE Utility Billing Financial Management.
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Bus Distribution
Manage all departments of your bus distribution company with TRAVERSE, including service, parts, sales, warranties, receivables, purchasing, and more.
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Real-Time Intelligence for your Services Business
Professionals in the service industry face new challenges every day. Whether you need help streamlining operations with work orders and process flow, or want to improve accuracy with more effective job estimating and tracking, you need to respond quickly to changes in the services industry, while meeting the demands of your customers. Our ERP software solutions for service professionals let you make faster, more knowledgeable decisions by giving you a complete view of your company in real time.
With either TRAVERSE or OSAS Professional Services ERP software, you can help your business stay competitive more easily with:
- Fast, efficient call handling
- Work order command center concept
- Adaptability to a wide range
of businesses
- Intuitive, streamlined screens
- Flexible customer invoicing
- Functions suited for on-site, depot, or internal company needs
Service Industry Applications
When you choose the flexible and scalable ERP system from Open Systems as your services software solution, you can penetrate new markets, gain and maintain customer loyalty, and improve your ability to serve your existing customers. With applications designed specifically for the services industry, you can be more efficient and more productive, regardless of the size and scope of your channel.
Integrated with the ERP and accounting solutions, your needs are covered with these service specific applications:
Windows Solution for TRAVERSE
Service Director
TRAVERSE Service Director is a comprehensive work order and service management system for installation, repair, and maintenance businesses - both internally and in the field.
With Service Director, your organization will achieve:
- Fast, efficient call handling with quick work order entry and scheduling.
- Flexible customer invoicing for time and materials for a single dispatch or a series of dispatches.
- Seamless synchronization with TRAVERSE Accounts Receivable, General Ledger and Inventory.
Windows Solution for TRAVERSE
Project Costing
Keeping tabs on the course of jobs and projects could not be easier. TRAVERSE Project Costing is both a time billing and job costing application for the service industry.
With Project Costing, you can:
- Define the structure and type of each project, how the project levels will accrue income and costs, and how billing will be handled.
- Retrieve income, cost, billing, and write-up/down information at any time on a month-to-date, year-to-date, and project-to-date basis.
- Assign all tasks to one project manager, or delegate each task to a different manager.
Multi-Platform Solution for OSAS
Contractors’ Job Cost
OSAS Contractors’ Job Cost enables you to control costs with accurate accounting and reporting. CJC is designed for contractors requiring labor, material, and overhead cost breakdowns; certified payroll and a choice of billing formats - including AIA billing - to gain control of construction projects at every level.
With Contractors’ Job Cost, you can:
- Set up small, simple jobs with only one phase or large, complex jobs involving many divisions and phases.
- Fully document and promptly process billings to owners and general contractors.
- Evaluate your profit margin by viewing your original take-offs and the revised estimated costs after change orders.
- Save money and stay informed with timely, detailed information lets you know the status of each job.
Fully Integrated ERP Solutions
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I love the features in interactive views, especially when saving the view to be shared or recalled in the future.
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With it being Windows-based, it’s just so much smoother and easier to work with.
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Your purchaser, your plant manager can actually set up their own views, and do real-time inquiries.
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We’re in an industry that requires very specific production software - TRAVERSE ties into our industry-specific systems.
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For a manufacturer, that’s one of the most critical functions [Inventory], and obviously something Quickbooks and Peachtree couldn’t do.
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It was a seamless transition, at roughly half the price for what we would have paid for SAP.
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