Customers Benefits
Your issues and questions are of the utmost importance, and Open Systems works hard to provide you the resources you need to get your work done. Our goal is to solve your business challenges and to help you succeed.
As a customer, you have access to a comprehensive customer Portal with tips, updates, and guides which supply the latest information about our solutions. We also offer a
Software Maintenance program to help you protect and get the most from your investment. Our popular
Training programs deliver system education on your terms. You'll get your technical questions and issues solved quickly by our
Support department. If you require customized or enhanced solutions, our
Consulting Services resources stand ready to assist.
Software Maintenance
Protect your software investment with the Open Systems Software Maintenance program. The Software Maintenance program not only gives you the peace of mind that comes with knowing your business is running the most current, feature-rich software available, but you also get discounted technical support rates, the option to purchase prepaid support blocks, and access to our Customer Portal and Open Systems Knowledge Base.
Training
Open Systems provides onsite, classroom, online, and on-demand training of TRAVERSE and OSAS software.
Support
The Open Systems technical support team assists in the resolution of specific technical issues, provided you are enrolled in the Open Systems Software Maintenance program, including software issues, database issues, software functional questions, installation questions, data conversion questions, and hardware/operating system compatibility issues.
Open Systems Support operates Monday through Friday, 8:00am to 5:30pm central time.
Consulting Services
The Open Systems Consulting Services team works in partnership with authorized resellers to provide a variety of professional services to our clients. These services include custom programming, implementation, training, project management, web development services, and business intelligence consulting, provided by skilled technical resources along with timely support.
