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Employment Opportunities at Open Systems
Open Systems, Inc., a rapidly growing leader in the business software solutions industry worldwide, has an outstanding opportunity for a full-time Support Team Lead. Open Systems’ software powers the businesses that are bringing the economy back to life. As part of a privately-owned company celebrating over 35 years of providing accounting and business software, our employees solve challenging logistical puzzles for clients across the country and around the world.
As an employee you will enjoy the stability of an established company, cutting-edge tools and products, and friendly and stimulating environment. We also offer great benefits in a family-focused workplace, and a culture that supports the growth of your career. We do not believe in dull moments at Open Systems, and we want you to be part of our success during this exciting time.
Open Systems, Inc. offers a full range of comprehensive benefits, including Medical/Dental/Life Insurance and 401(k). If you are interested in growing your skills in a team-oriented organization, we invite you to explore this excellent opportunity to become part of the Open Systems family.
To apply for one of the positions below, please send resume and salary requirements to Open Systems, Inc. Attn: HR, 4301 Dean Lakes Boulevard, Shakopee, MN 55379 or email to HR@OSAS.com. Open Systems, Inc. is an Equal Opportunity Employer.
Current openings
Open Systems is currently offering the following employment opportunities.
Open Systems is looking for an individual that can effectively communicate the functional and technical aspects of the software. The right candidate will become a valuable member of our Customer Support Team responsible for resolving functional software issues including research and documentation; training client, partner and internal resources; and providing overall customer service. This position requires a highly motivated candidate with strong communication skills (written and verbal), analytical and technical skills and the ability to work both independently and in a team environment.
Open Systems is a family-focused workplace with a culture that supports the career growth of our employees. If you are looking to make a meaningful, impactful change on a day-to-day basis by applying your skills to a wide-range of technical responsibilities, then please apply.
Job Responsibilities
- - Provide friendly, high-quality support for our clients
- - Define client issues/questions/problems
- - Assist in research and troubleshooting efforts
- - Communicate solutions back to clients
- - Provide application and process training to customers
- - Document detailed problem descriptions and resolutions that are provided to the client
Qualifications
- - Excellent communication skills (verbal and written) and 3+ years’ experience in customer service
- - Ability to work both independently and in a team environment
- - A degree or certificate in a computer related field and/or accounting, or equivalent experience
- - Have an understanding of basic accounting principles, intermediate computer skills and Access or Excel experience
It's a bonus if you have:
- - Experience with accounting software, ERP systems and inventory distribution
- - Experience with SQL Server Tools
- - Experience with software installations
Open Systems has an outstanding opportunity for a full-time Software Quality Assurance Analyst position.
Job Responsibilities
- - Understand and modify the requirements that software is expected to meet by way of functional specifications and requirements documentation.
- - Create test cases based on testing requirements that are derived from reviewing product specifications, requirements, and discussions with clients, Business Analysts and development.
- - Create testing environment and setup test data in the database as needed to reproduce issues and execute positive, negative, and edge case testing.
- - Perform integration and regression testing to ensure software is not adversely affected and validate existing functionality.
- - Execute SQL queries for back-end analysis and testing of data.
- - Design, implement, execute, and debug both manual test cases and automated test scripts using a variety of testing techniques.
- - Track product defects found during validation testing and report issue status and quality metrics to management.
- - Verify resolved defects in each release and perform manual and automated regression testing.
- - Summarize and report on test results, status, and issues.
- - Install software modifications on different operating systems and train clients on new product features/enhancements.
- - Work concurrently with different internal departments to provide technical support and testing help on an as-needed basis.
- - Other duties as directed by Management.
Qualifications
- - Candidate must have good knowledge of software development life cycle and testing methodologies.
- - Bachelor’s degree with at least 2 years of experience in an IT Business Analyst or QA Analyst/Tester role.
- - Knowledge of SQL Server and Accounting practices preferred.
- - Strong interpersonal, communication and analytical skills.
- - Able to balance priorities and communicate effectively in a fast-moving, agile product development environment.
- - Must be detail oriented, a self-starter and a strong team player.
Open Systems is looking for an individual that can effectively communicate and support the technical aspects of our software. The right candidate will become a valuable member of the Advanced Support Team responsible for resolving complex software issues, developing and testing software customizations, training client and partner programming resources and preparing support analysis tools. This challenging position requires a highly motivated candidate with strong communication skills (written and verbal), analytical and technical skills and the ability to work both independently and in a team environment.
Open Systems is a family-focused workplace with a culture that supports the career growth of our employees. If you are looking to make a meaningful, impactful change on a day-to-day basis by applying your skills to a wide-range of technical responsibilities, then please apply.
Job Responsibilities
- Ability to transition between various roles depending on need and qualification
Support Role:
- - Research and investigate issues reported by clients and partners
- - Create and administer product environments for testing and development purposes
- - Assist clients and partners with application support of an advanced nature
- - Apply functional and technical knowledge of the software to resolve issues submitted by clients and partners, including:
- --- Data analysis to troubleshoot issues and writing scripts to correct issues
- --- Code analysis to identify errors reported by clients and partners
- --- Quality Assurance testing of changes/scripts developed by a programmer
Programming Role:
- - Understand custom software requirements based on functional specifications and documentation
Testing Role:
- - Create test cases derived from support incident documentation or requirements gathered from correspondence with clients, partners and/or business analysts
- - Submit issues for developer review to a Problem and Enhancement Tracking system. Monitor status of issues and report updates to clients and partners
Training Role:
- - Prepare technical training material
- - Train client and partner technical resources on best practices for customizing our software
Qualifications
- - Experience with application development in ASP.NET using C#
- - Experience writing and reading SQL/T-SQL
- - Prefer Experience with:
- --- Mobile application development for Android, iOS, and Windows Mobile
- --- Web development
- --- Python/IronPython
- - Comfortable using Microsoft Visual Studio, Microsoft Team Foundation, and Microsoft SQL Server
- - Knowledge of RedGate .NET Reflector (or other compatible de-compiler)
- - Strong communication skills
- - Strong analytical and technical skills
- - Strong work ethic
- - Ability to multi-task
- - Thrive in a team environment
- - Have a willingness to learn
Open Systems, Inc., a rapidly growing leader in the business software solutions industry for companies worldwide, has an outstanding opportunity for a full-time Project Manager. Open Systems software powers the businesses that are bringing the economy back to life. As part of a privately-owned software development company celebrating 35 years of providing accounting and business software, our employees solve challenging logistical puzzles for clients across the country and around the world.
Job Responsibilities
- - overseeing project staff
- - setting customer expectations
- - participating in the development (or process reengineering) initiatives, from project planning and design through testing, implementation and maintenance.
Qualifications
Successful candidates will be self-motivated, self-directed individual, and will have:
- - 3+ years Project Management experience
- - 2+ years managing multiple projects
- - Experience implementing ERP systems or having software or accounting background is a plus
- - Excellent business operations/processes knowledge
- - Bachelors Degree or equivalent work experience
- - Excellent verbal and written communication skills
- - MS Office Suite (Excel, Word, PowerPoint, Project and Visio) knowledge required
- - APICs or PMP certifications is a plus
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