The VA takes steps towards paperless claims

There is nothing worse for administrators than a backlog of paperwork, especially if they are in an industry that has a new influx of papers everyday. This has been the problem for the Department of Veterans Affair (VA) for some time as a backlog of disability claims currently exists. However, that may be coming to an end with the help of a paperless approach.

Back in November, the Hartford, Connecticut regional office was the first to officially process a paperless case. It was the beginning of what the VA hopes to be a system wide switch in the Veterans Benefits Management System (VBMS). The new solution is available in 18 locations and will be rolled out to all 56 offices in the country by the end of the year.

“It feels so good to be part of the 21st century, when it comes to technology,” Diana Rubens, VA deputy undersecretary for field operations, told The Washington Post.

The system cuts the average VBMS processing time from 240 days to 119. While it may not completely eliminate the backlog, it is considered the first and most crucial step in an effort to transform the system.

While the paperless process is the future the VA is still dealing with a mountain of paper. The department is encouraging veterans to file online, but they understand that many older ones are going to continue to use the older physical forms. Also, the claims that have been submitted in paper form will need to be scanned and converted into a digital format. With so many advantages to going  digital, including streamlining workflow and increase organization, more organizations, like the VA,  are turning to paperless solutions. 


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